Terms and Conditions

Hotel, Restaurant & Bar Terms and Conditions

1. Reservations

• All room reservations are subject to availability.
• Guests must be at least 18 years of age to make a reservation and check in.

2. Check-in & Check-out

• Check-in: From 12:00 noon.
• Check-out: By 10:30 am.
• Early check-in and late check-out are subject to availability and may incur an additional charge.

3. Payment

• Payment is due on arrival unless alternative arrangements have been agreed.
• Restaurant and bar bills should be settled before departure unless charged to a guest room.
• We accept cash and credit and debit cards.

4. Cancellation & No Shows

• Unless otherwise stated, cancellations must be made at least 48 hours before arrival.
• Late cancellations may incur the cost of 50% of the full booking value being charged. 
• Non-refundable bookings cannot be cancelled or amended.
• Failure to arrive without notifying us will result in the full booking value being charged.

5. Group Bookings

• Different terms and deposit requirements may apply to group bookings, private dining, and events.
• Final guest numbers may be required in advance and charges may apply for reductions after this date.

6. Restaurant Reservations

• Restaurant tables are subject to availability.
• We ask guests to arrive promptly. Tables may be released if guests are significantly late without prior notice.
• We reserve the right to apply cancellation charges for large party bookings where applicable.

7. Food Allergies & Dietary Requirements

• Please inform a member of staff of any allergies or dietary requirements before ordering.
• While every effort is made to prevent cross-contamination, we cannot guarantee that any dish is completely free from allergens due to our shared kitchen environment.

8. Alcohol

• We operate a Challenge 25 policy. Guests may be asked to provide valid photographic identification before alcohol is served.
• We reserve the right to refuse the sale of alcohol in accordance with licensing laws.
• Alcohol purchased elsewhere may not be consumed on hotel premises unless expressly authorised.

9. Guest Conduct

Guests are expected to:

• Treat staff and other guests with courtesy and respect.
• Comply with all reasonable requests made by hotel staff.
• Follow all fire safety procedures.

We reserve the right to refuse service or ask guests to leave if their behaviour is abusive, threatening, illegal or disruptive.

10. Smoking & Vaping

• Smoking and vaping are prohibited inside the hotel, restaurant and guest rooms unless within the designated smoking area’s.
• A cleaning charge may be applied where this policy is breached.

11. Damage

Guests are responsible for any loss, damage or excessive cleaning required as a result of their stay or visit. We reserve the right to recover reasonable costs for repairs or replacement.

12. Pets

Owners remain responsible for their pets at all times.

13. Children

Children under 16 years of age must be supervised by a responsible adult at all times.

Children must not be left unattended in guest rooms or public areas.

14. Parking

Parking is available on the street outside the hotel at the owner’s risk. We cannot accept responsibility for loss or damage to vehicles or their contents.

15. Personal Property

Guests are responsible for their personal belongings. Lost property found on the premises will be retained for a reasonable period. Postage and packaging costs for returned items are payable by the owner.

16. Wi-Fi

Complimentary Wi-Fi is provided for guest convenience. We do not guarantee uninterrupted service and guests must not use the network for unlawful activities.

17. Privacy

We process personal information in accordance with applicable UK data protection legislation. Personal information will only be used for managing reservations, providing services and meeting our legal obligations.